Refund & Returns Policy

Customers may request a return within 30 days of receiving their order.

Items must be returned in their original condition, unused, and with all original packaging and accessories.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item.

If we send you the wrong product, we will arrange an appropriate replacement or refund.

Certain items may not be eligible for return, including products that have been used, damaged after delivery, or modified by the customer.

For approved returns due to an incorrect, damaged, or defective item, Craft Core Hub may cover the return shipping cost. For other returns, the customer may be responsible for return shipping.

Once your returned item is received and inspected, we will process an approved refund to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution. Please allow additional time for the refund to appear in your account.

If an eligible product needs to be exchanged, please contact us. Exchanges are subject to product availability.

To request a return, refund, or exchange, please contact: